Quality Standard

For us quality means doing it right even when no one is looking. We go through crazy level of details before we put out our designs in the market. To capture all those details in half a page is an impossible task. But to give you the gist of it, here we've listed a few major factors that make up our quality standards.

18K Gold Plating With Thickened Polish

The reason why The Intrends mart retains it's shine for years is the high quality 18K gold plating that is done using state of the art electromagnetic plating techniques. It is then finished with a thickened polish that locks in the shine for years to come.

Venetian Pearls & Swarovski Crystals

We use only the top quality raw materials in the manufacturing of our jewellery. The crystals used in The Intrends mart are either Swarovski crystals or top quality AAA Austrian Crystals. Similarly the pearls used in our jewellery are venetian pearls, cultured pearls, or high quality shell pearls. The stones used in our modern jewellery are high quality faux cat eye, opal, ruby & other stones.

Advanced 360 Grinding

The Intrends mart goes through an advanced process of 360 degree grinding that ensures that The Intrends mart jewellery looks smooth and well finished from all angles. Even if you look at our jewellery from the back, it'll have a quality shine and finished surface. This ensures that the jewellery is well protected from the elements and there are no problems of rusting or cracking of polish.

High Quality Alloy

All The Intrends mart products are manufactured with high quality alloy that is free of any harmful elements. So there's no lead, nickel or cadmium in our jewellery. We want to make sure that The Intrends mart jewellery only gives you happy memories.

Exchange & Return Policy

We take a lot of care to check each and every piece before packing and shipping  them to you, so that you don't have to worry about anything. But we understand that sometime you want to change your mind or there might be some issues like sizing that you can only find out after receiving the products. So to cover for those cases we offer an easy exchange and Return process. To avail this benefit, please note the following points:

Send us the photo of the item within 24 hours of receiving the parcel on WhatsApp number ********** or email us at support@theintrendsmart.in

Items must be kept unused and with all the original packing.

You can choose to exchange or return the item and receive store credit for future purchases that will be valid for 1 year only. Exchange will not be allowed for items on clearance sale, flash deals, festive offers or any other discount offers.

As soon as you notify us we will initiate the exchange and return process and guide you through the hassle free process.

Our exchange and return policy is valid for 72 hours after you receive the product. To avoid any misuse of this policy, any cases of late notification or any unreasonable demand will be handled on company's discretion and we reserve the right to not process those returns. Only for the first exchange and return the shipping is covered by us. For any subsequent exchanges or return on same order, customer will have to pay the shipping fee for both return and new product delivery.

Exchanges and returns are a goodwill gesture on our part and not a compulsion, so please be patient since there can be a slight delay in processing the exchange during festive and holiday season or due to the non-availability of the specific product.

Specific details of the products like color, raw material, size etc are mentioned with every product. We write it in a very easy to read manner and we encourage all our customers to read it before placing their order. However, if there is still a sizing issue on receiving the product, we will process the exchange with same or or any other design of your choice. It should be noted that sizes and colors of the products can not be customized. 

Items can only be returned in exchange for other items or store credit. We don't offer refunds. We will send you the exchanged item or store credit as soon as your returned product is received by us. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Only one exchange per order can be availed. No extra discounts can be availed on exchange products. The store credits must be used in one order.

For the return pickup, we will generate the shipping label and send it you. Please seal the box in its original packing and securely paste the shipping label on it and we will arrange for the pickup from your preferred address. Items can only be picked up from the same country in which they were received. Only for the first exchange the shipping is covered by us. For any subsequent exchanges on same order, customer will have to pay the shipping fee for both return and new product delivery. 

In cases of gifts, any returns or exchanges can only be initiated by the original purchaser or the product.